Privacy Policy

Last Updated: June 2026. This Privacy Policy applies to all users of the 365win platform at 365win.onl.

1. Introduction

365win ("we", "us", "our") operates the online casino and sports betting platform available at 365win.onl. This Privacy Policy describes how 365win collects, uses, discloses, stores, and protects the personal information of individuals who register with or use the 365win platform ("you", "the Player"). By registering an account with 365win or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read together with 365win's Terms & Conditions and Responsible Gaming policy, which govern your use of the platform more broadly. If you do not agree with the data practices described in this Privacy Policy, you should not use the 365win platform.

2. Information We Collect

365win collects personal data in the following categories:

• Registration Data: When you create a 365win account, we collect your full name, date of birth, email address, username, and password (stored in encrypted form). This data is required to verify your eligibility, maintain your account, and communicate with you.
• Identity Verification (KYC) Data: To comply with our platform's Know Your Customer obligations, 365win may collect copies of identity documents (such as a CNIC or passport), proof of address, and proof of payment method. This applies at the withdrawal stage and may apply at other times as required by platform policy.
• Financial Data: When you make a deposit or withdrawal on 365win, we collect data related to the transaction, including payment method type, transaction amount in PKR, and transaction reference numbers. We do not store full payment credentials such as complete JazzCash or Easypaisa wallet numbers on our servers.
• Usage and Technical Data: 365win automatically collects data about how you interact with the platform, including IP address, device type, browser type and version, operating system, session duration, pages visited, games played, and bet history. This data is used to maintain platform security, analyse usage patterns, and improve the 365win experience.
• Communications Data: If you contact 365win support via live chat or email, we retain records of those communications to help us resolve queries and improve service quality.
• Responsible Gaming Data: Where you set deposit limits, activate self-exclusion, or use other responsible gaming tools on 365win, we record and store those preferences to enforce them consistently across your account.

3. How We Use Your Information

365win uses collected personal data for the following purposes:

• To create, maintain, and manage your 365win account and verify your identity and eligibility.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• To provide access to casino games, live casino, slots, crash games, fishing games, and sports betting services on the 365win platform.
• To enforce our Terms & Conditions, Responsible Gaming policy, and platform rules, including age verification, fraud prevention, and detection of prohibited activities.
• To communicate with you regarding your account, transactions, promotions, and service updates. Marketing communications will only be sent where you have opted in to receive them.
• To analyse platform usage, game performance, and player behaviour in aggregate (non-identifiable) form for the purpose of improving 365win's products and services.
• To meet applicable legal, regulatory, and compliance obligations.

4. Legal Basis for Processing

365win processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our agreement with you as described in the Terms & Conditions — for example, operating your account and processing transactions.
• Legitimate Interests: Processing necessary for 365win's legitimate interests, such as preventing fraud, maintaining platform security, and improving our services, provided such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable legal obligations, including identity verification and record-keeping requirements.
• Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw consent at any time by contacting 365win support or updating your account notification preferences.

5. Data Sharing and Disclosure

365win does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment Processors: Payment service providers such as JazzCash and Easypaisa receive transaction data necessary to process your deposits and withdrawals securely.
• Game Software Providers: Third-party game providers whose titles are available on 365win may receive non-identifiable session and gameplay data for the purpose of game performance monitoring and certification compliance.
• Identity Verification Services: Where 365win uses third-party KYC tools to verify player identity and age, relevant document data is shared with those services under strict data processing agreements.
• Legal and Regulatory Authorities: 365win may disclose personal data to law enforcement, regulatory bodies, or other authorities where required by law or where we believe such disclosure is necessary to protect the rights, property, or safety of 365win, its players, or others.

All third parties who receive personal data from 365win are required to maintain appropriate technical and organisational security measures and to process data only for the purposes for which it was shared.

6. Data Retention

365win retains personal data for as long as your account remains active, and for a further period as required by our legal and compliance obligations following account closure. Transaction records, KYC documentation, and bet history are retained for the minimum period prescribed by applicable platform policy and regulatory requirements. When data is no longer required and retention is not legally mandated, 365win securely deletes or anonymises it.

7. Data Security

365win implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure. While 365win takes data security seriously, no digital platform can guarantee absolute security. In the event of a data breach that affects your rights, 365win will notify affected players as required by applicable obligations.

8. Cookies and Tracking Technologies

365win uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. The main categories of cookies used by 365win are:

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and cashier operations.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players use 365win, which helps us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences on the 365win platform, such as language or game lobby display preferences.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on 365win.

9. Your Rights

You have the following rights regarding the personal data 365win holds about you:

• The right to request access to a copy of your personal data.
• The right to request correction of inaccurate or incomplete personal data.
• The right to request deletion of your personal data, subject to legal retention obligations.
• The right to withdraw consent for processing activities based on consent, such as marketing communications.
• The right to request restriction of processing in certain circumstances.

To exercise any of these rights, contact the 365win support team. We will respond to requests within a reasonable timeframe and may require identity verification before actioning a request.

10. Children's Privacy

The 365win platform is strictly for individuals aged 18 and above. 365win does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 365win, please contact our support team immediately.

11. Changes to This Privacy Policy

365win may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable requirements. The date of the most recent update is displayed at the top of this page. Continued use of the 365win platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how 365win handles your personal data, please contact the 365win support team via the live chat feature available 24/7 on the platform, or by email at [email protected].